Overview
When you first load the communication screen the portal will automatically display the latest communications that your user has permission to see (see People - Staff for more information on permissions)
Read more →Search
The search within the Focus portal is designed to be as user friendly as possible. Everything can be navigated via the mouse or keyboard shortcuts allowing for super fast filter access.
Read more →Menu options
The menu options provide access to page options.
Read more →Results grid
Grid features
Read more →Playlists
Playlists are coming to Focus shortly. This page will be updated with full documentation when the feature is released.
Read more →Playback
Communications with audio can be played back from within the communication search screen. Simply clicking the (1) "Play" icon Play icon on any row within the playback grid will start playing that communication. If this is the first playback the playback bar will load beneath the grid (2). The selected calls play icon will also swap to a pause button (3).
Read more →Details view
The communications detail view can be opened via the actions menu on the communications grid, the full screen button on the playback bar or the full screen button on the Conversation sidebar.
Read more →Reviews / QA
Structured Reviews and Quality Assurance scoring are on the way to Focus. This page will be updated with full documentation when the feature is released.
Read more →Data Download/Export
The Communications screen allows you download individual or muiltple recodings directly from the Focus portal. Due to data protection only certain roles have the ability to locally download recordings from the Focus portal (see People - Staff for more information on permissions).
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